Your Privacy is Our Top Priority

At Argo by Trance Goa, we respect your privacy, and safeguarding it is our responsibility. Like many websites, we may collect certain information—either voluntarily or automatically—to enhance your experience. Our philosophy is rooted in listening to our guests, adapting to their needs, and delivering exceptional service. Our committed and dynamic team sets us apart from the rest.

Cyber Crime Alert

Please be aware of the rise in cyber fraud and online impersonation. If you receive any email claiming to be from Argo by Trance Goa or Trance Hotels, especially those requesting payment or providing altered bank details, please treat it with caution. Do not reply to or act on the information in such emails. Instead, contact us immediately for verification.

We recommend confirming all banking details directly with your official contact at Argo by Trance Goa before initiating any payments. Fake websites imitating our brand have also been reported—please ensure you are interacting with our official site or team. For any verification, contact us at +91 99 2299 6920. We will not be responsible for any loss resulting from transactions made through fraudulent sources or impersonators..

Browsing

When you browse our official website (https://argobytrance.com), we do not collect personally identifiable information unless you voluntarily share it with us. Simply viewing the website or accessing it via a link from our email does not reveal your identity to us.

Log Information

When a page is requested from our site, our servers log technical data such as IP address, time of access, browser type, requested URL, and other HTTP header information. This helps us optimise website performance and enhance user experience. We may also use this data for statistical analysis, including metrics like time spent on site, geographic usage patterns, and access devices or systems.

Information We Collect & How We Use It

We only collect personal information when necessary, and always with your consent. For example, when you make a booking, we may request your title, name, address, email, and phone number.
We use this information to:

• Provide services and fulfil bookings at Argo by Trance Goa.
• Assist with room reservations.
• Send promotional offers and updates from Argo by Trance Goa.

To understand how we handle payment data, please refer to our Data Security section.

How Your Information is Shared with Third Parties

We work with select third-party providers for services such as reservations and payment processing. These partners are contractually bound to use your data only for the specific services they provide on behalf of Argo by Trance Goa. Disclosure, sale, or unauthorised use of your personal information by these providers is strictly prohibited.

Protecting Your Personal Information

We are committed to:

• Preventing unauthorised access, disclosure, or alteration of your data.
• Keeping your personal data up to date, as per applicable laws.
• Ensuring secure transmission of sensitive information online.
• Holding our service providers and affiliates to high standards of data confidentiality.

Data Security

We use SSL (Secure Sockets Layer) encryption technology to safeguard all personal and payment information transmitted via our website. Additionally, our platform is certified by PCI, a recognised global security authority, ensuring data protection standards are met.

Cookies

Our website may use cookies to store session information, improve user experience, and analyse site usage. Cookies help us remember your preferences and allow for smoother navigation. Please note that cookies do not personally identify you.

Do’s & Don’ts for Your Security

• Avoid including sensitive information, such as credit card numbers, in emails to us.
• We do not knowingly collect data from individuals under the age of 18. Parents or guardians should supervise any online activity involving minors.
• Always double-check any communication claiming to be from Argo by Trance Goa, especially those involving payments or credentials.

Cancellation policy

• We follow a 3-day cancellation policy.
• Bookings cancelled less than 72 hours before the check-in date may be subject to a cancellation fee.
• Please check your confirmation email or contact our team for property-specific cancellation terms.

Changes to This Policy

This privacy policy may be updated periodically. Significant changes will be communicated through prominent notices on our website. For any questions or concerns, feel free to reach out to us via our contact page.